Micro-CT Support Center

Support Center

Micro Photonics has over 50 years combined experience in running and supporting micro-CT systems.  Our goal is to help customers advance scientific knowledge through supporting our customers’ systems and their research as rapidly and thoroughly as possible.  We use our advanced knowledge of the Bruker micro-CT systems and applications to quickly and efficiently answer your questions and/ or provide technical support. This includes an online product education center; instructional videos; phone, email, and web support sessions; and on-site visits.

Services We Offer

Our preventive maintenance plans help to ensure optimal instrument health is achieved for long durations of time. Unplanned downtime can be reduced and your instrument’s lifecycle extended with a preventive maintenance plan, which is the simplest and most straightforward maintenance strategy to implement. It requires following manufacturer recommendations and establishing a standard maintenance schedule for critical assets and equipment. Our specialists can service your instrument on a regular schedule, with a particular focus on planning resources, such as needed supplies or parts

A Bruker-certified engineer from Micro Photonics will arrive on-site to resolve any maintenance or service issues you require to keep your instrument running optimally and to limit downtime. Service visits are also beneficial to ensure the mechanical components of your instrument are well lubricated and aligned.

Bruker Micro-CT systems come with one-year factory warranties, which are supported by Micro Photonics in the United States.

You have the choice of continuing coverage on your micro-CT with three different options of extended warranties offered by Micro Photonics, from single visit PM visits to full coverage of the micro-CT instrument.  Our goal is to keep you getting the best results to advance your research, while minimizing unplanned downtime.

Our applications specialists offer customized on-site training to provide your team with best practices in the use of your SkyScan instrument and is geared towards helping you and your team to get the best results in your specific application. In addition to on-site training, limited online training is also available.

Seth Hogg, PhD, manages our day-to-day micro-CT scanning services and is our first point of contact for customers seeking support with micro-CT instruments in their own labs, providing help with using the SkyScan software online, on the phone, and with video training tips.

Do you need quality micro-CT results but don’t have an instrument at your facility? Our team is composed of nationally recognized micro-CT experts with specialists in materials science; consumer foods and packaging; bone morphometry; and geology; and biology. We can quickly answer your scientific questions with standard turnaround times for most projects– within two weeks of samples arriving in the laboratory. Faster turn around times are available as well as necessary. In addition, our Micro Photonics Evaluation and Testing Laboratory allows us to demonstrate the capabilities of the Bruker SkyScan systems to our customers. Visit our Laboratory Services page to find out more or request a demo.

Client Support Options

Our applications specialists can train your team online or on-site.

We regularly add content to our video library for customers.

We offer on-site preventive maintenance and/ or corrective services.

We offer online or phone assistance with using the SkyScan software.

Need support or service?
Our specialists are happy to help.

Need support or service?
Our specialists are happy to help.

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Service Request

Request On-Site Training

Member

Contact Ian and Brandon,

Service Coordinator & Service Manager

Software Help

Coming Soon:

Customer access to tips and instructional videos, method notes, tutorials, application notes, and other content to support your research.

Employment

While we are not currently looking to fill a specific position at Micro Photonics, if helping others advance their research is something you are passionate about, then feel free to send us your resume so that we can keep it for further considerations when a position does become available.

Please submit resumes to: info@microphotonics.com

Micro Photonics Inc.
1550 Pond Road, STE 110
Allentown, PA 18104

Events

Due to Covid-19 restrictions, we will not be attending tradeshows in the near future. We are participating in webinars and virtual tradeshows and will post links to those as they are available.

Privacy Policy

What information do we collect? We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your information for? Any of the information we collect from you may be used in one of the following ways:

; To personalize your experience (your information helps us to better respond to your individual needs).

; To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs).

; To process transactions. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

; To send periodic emails .The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

Terms and Conditions

Terms of Service for www.microphotonics.com

Introduction. Welcome to www.microphotonics.com. This website is owned and operated by Micro Photonics Inc. By visiting our website and accessing the information, resources, services, products, and tools we provide, you understand and agree to accept and adhere to the following terms and conditions as stated in this policy (hereafter referred to as ‘User Agreement’), along with the terms and conditions as stated in our Privacy Policy (please refer to the Privacy Policy section below for more information).

This agreement is in effect as of October 25, 2018.

We reserve the right to change this User Agreement from time to time without notice. You acknowledge and agree that it is your responsibility to review this User Agreement periodically to familiarize yourself with any modifications. Your continued use of this site after such modifications will constitute acknowledgment and agreement of the modified terms and conditions.

Responsible Use and Conduct. By visiting our website and accessing the information, resources, services, products, and tools we provide for you, either directly or indirectly (hereafter referred to as ‘Resources’), you agree to use these Resources only for the purposes intended as permitted by (a) the terms of this User Agreement, (b) the terms of any applicable confidentiality, non-disclosure, or other agreement between you and a third party, and (c) applicable laws, regulations and generally accepted online practices or guidelines.

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