Micro-CT Support Center

Support Center

Micro Photonics has over 50 years combined experience in running and supporting micro-CT systems.  Our goal is to help customers advance scientific knowledge through supporting our customers’ systems and their research as rapidly and thoroughly as possible.  We use our advanced knowledge of the Bruker micro-CT systems and applications to quickly and efficiently answer your questions and/ or provide technical support. This includes an online product education center; instructional videos; phone, email, and web support sessions; and on-site visits.

Services We Offer

Our preventive maintenance plans help to ensure optimal instrument health is achieved for long durations of time. Unplanned downtime can be reduced and your instrument’s lifecycle extended with a preventive maintenance plan, which is the simplest and most straightforward maintenance strategy to implement. It requires following manufacturer recommendations and establishing a standard maintenance schedule for critical assets and equipment. Our specialists can service your instrument on a regular schedule, with a particular focus on planning resources, such as needed supplies or parts

A Bruker-certified engineer from Micro Photonics will arrive on-site to resolve any maintenance or service issues you require to keep your instrument running optimally and to limit downtime. Service visits are also beneficial to ensure the mechanical components of your instrument are well lubricated and aligned.

Bruker Micro-CT systems come with one-year factory warranties, which are supported by Micro Photonics in the United States.

You have the choice of continuing coverage on your micro-CT with three different options of extended warranties offered by Micro Photonics, from single visit PM visits to full coverage of the micro-CT instrument.  Our goal is to keep you getting the best results to advance your research, while minimizing unplanned downtime.

Our applications specialists offer customized on-site training to provide your team with best practices in the use of your SkyScan instrument and is geared towards helping you and your team to get the best results in your specific application. In addition to on-site training, limited online training is also available.

Seth Hogg, PhD, manages our day-to-day micro-CT scanning services and is our first point of contact for customers seeking support with micro-CT instruments in their own labs, providing help with using the SkyScan software online, on the phone, and with video training tips.

Do you need quality micro-CT results but don’t have an instrument at your facility? Our team is composed of nationally recognized micro-CT experts with specialists in materials science; consumer foods and packaging; bone morphometry; and geology; and biology. We can quickly answer your scientific questions with standard turnaround times for most projects– within two weeks of samples arriving in the laboratory. Faster turn around times are available as well as necessary. In addition, our Micro Photonics Evaluation and Testing Laboratory allows us to demonstrate the capabilities of the Bruker SkyScan systems to our customers. Visit our Laboratory Services page to find out more or request a demo.

Client Support Options

Our applications specialists can train your team online or on-site.

We regularly add content to our video library for customers.

We offer on-site preventive maintenance and/ or corrective services.

We offer online or phone assistance with using the SkyScan software.

Need support or service?
Our specialists are happy to help.

Need support or service?
Our specialists are happy to help.

Service Request

Request On-Site Training

    Contact Ian and Brandon,

    Service Coordinator & Service Manager

      Software Help

        US Partner Form


          Coming Soon:

          Customer access to tips and instructional videos, method notes, tutorials, application notes, and other content to support your research.


          Service Engineer opening for Micro-CT Systems

          We are looking for a service engineer to join our team of experts in helping advance research by providing technical support and maintenance for micro-CT systems across the United States.

          Please submit resumes to: info@microphotonics.com

          Micro Photonics Inc.
          1550 Pond Road, STE 110
          Allentown, PA 18104



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