We are looking for a service engineer to join our team of experts in helping advance research by
providing technical support and maintenance for micro-CT systems across the United States. Micro-CT
systems are advanced X-ray imaging devices that allow researchers to visualize the internal structure of
objects in 3D, with applications in fields such as biology, materials science, geology, and more.
As a service engineer, you will be responsible for:
- Troubleshooting and resolving any technical issues or malfunctions that may arise with the
Micro-CT equipment hardware or software.
- Using your training and problem-solving and diagnostic skills to repair systems and answer customer questions quickly and successfully.
- Performing regular inspections and preventive maintenance on micro-CT systems, following safety procedures and protocols.
- Providing technical support and training to customers on how to use and operate the micro-CT systems, ensuring customer satisfaction and loyalty.
- Coordinating and scheduling service visits with customers and other service engineers, managing your time and resources efficiently.
- Working with vendors overseas to get answers to technical issues.
- Documenting and reporting your service activities, including any repairs, upgrades, or feedback from customers.
- Installing, calibrating, and servicing micro-CT systems at various customer sites, ensuring optimal performance and functionality.
- Staying updated on the latest developments and innovations in micro-CT technology and applications.
To be successful as a service engineer, you will need:
- A bachelor’s degree in a relevant engineering / scientific field, such as electrical, mechanical,
biomedical, or computer engineering.
- At least 3 years of experience in a field service engineering role, preferably with micro-CT or similar X-ray imaging systems.
- Willingness and availability to regularly travel to customer sites throughout the United States.
- Excellent technical skills and knowledge of micro-CT systems and components, including hardware, software, and network connectivity.
- Strong customer service and communication skills, both verbal and written, with the ability toexplain complex concepts.
- Must have with the ability to work as part of a team while taking responsibility for time management and organization.
- A valid driver’s license and the willingness to travel extensively across the US, sometimes on short notice.
- A passion for learning and a growth mindset.
Based in Allentown PA, Micro Photonics’ mission is to help researchers change the world through
the instruments we supply and support. We believe that micro-CT systems are powerful tools that
can unlock new discoveries and insights in various domains of science. By joining our team, you will
be part of a dynamic and innovative company that values excellence, collaboration, and customer
Please email your cover letter and CV to email@example.com if you are interested.