Service Engineer opening for Micro-CT Systems

We are looking for a service engineer to join our team of experts in helping advance research by
providing technical support and maintenance for micro-CT systems across the United States. Micro-CT
systems are advanced X-ray imaging devices that allow researchers to visualize the internal structure of
objects in 3D, with applications in fields such as biology, materials science, geology, and more.

As a service engineer, you will be responsible for:

  • Troubleshooting and resolving any technical issues or malfunctions that may arise with the
    Micro-CT equipment hardware or software.
  • Using your training and problem-solving and diagnostic skills to repair systems and answer customer questions quickly and successfully.
  • Performing regular inspections and preventive maintenance on micro-CT systems, following safety procedures and protocols.
  • Providing technical support and training to customers on how to use and operate the micro-CT systems, ensuring customer satisfaction and loyalty.
  • Coordinating and scheduling service visits with customers and other service engineers, managing your time and resources efficiently.
  • Working with vendors overseas to get answers to technical issues.
  • Documenting and reporting your service activities, including any repairs, upgrades, or feedback from customers.
  • Installing, calibrating, and servicing micro-CT systems at various customer sites, ensuring optimal performance and functionality.
  • Staying updated on the latest developments and innovations in micro-CT technology and applications.

To be successful as a service engineer, you will need:

  • A bachelor’s degree in a relevant engineering / scientific field, such as electrical, mechanical,
    biomedical, or computer engineering.
  • At least 3 years of experience in a field service engineering role, preferably with micro-CT or similar X-ray imaging systems.
  • Willingness and availability to regularly travel to customer sites throughout the United States.
  • Excellent technical skills and knowledge of micro-CT systems and components, including hardware, software, and network connectivity.
  • Strong customer service and communication skills, both verbal and written, with the ability toexplain complex concepts.
  • Must have with the ability to work as part of a team while taking responsibility for time management and organization.
  • A valid driver’s license and the willingness to travel extensively across the US, sometimes on short notice.
  • A passion for learning and a growth mindset.

Based in Allentown PA, Micro Photonics’ mission is to help researchers change the world through
the instruments we supply and support. We believe that micro-CT systems are powerful tools that
can unlock new discoveries and insights in various domains of science. By joining our team, you will
be part of a dynamic and innovative company that values excellence, collaboration, and customer
satisfaction.

Please email your cover letter and CV to sumita@microphotonics.com if you are interested.

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    Employment

    Service Engineer opening for Micro-CT Systems

    We are looking for a service engineer to join our team of experts in helping advance research by providing technical support and maintenance for micro-CT systems across the United States.
    JOB DESCRIPTION

    Please submit resumes to: info@microphotonics.com

    Micro Photonics Inc.
    1550 Pond Road, STE 110
    Allentown, PA 18104

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