Remote Training and Service Options
Remote service of instruments from Micro Photonics:
We love to talk to our users, and we know that some are still at work, generating incredible images and making new discoveries. We understand that there can still be issues that need to be resolved in a timely manner; a crisis during a crisis. We, therefore, have decided to continue servicing the instruments, remotely, with the help of our users.
With the power of TeamViewer, a remote servicing software, we are able to diagnose and resolve many issues. Often a user will observe an error in their images, but in fact it is just a mistake in sample preparation or how the scan is executed or reconstructed. In cases such as these, we are available to assist immediately, as always.
Some issues may be more sophisticated and will require more time working with the software, or maybe some hardware may be sent to the customer for easy self-repair. We have a few of those cases right now, and they are being handled either to completion, or to the point where we must schedule an on-site visit after businesses begin allowing visitors again.
We are at your service, as usual, but we must request your patience as remote diagnostics can be tricky and part orders from manufacturers have been paused for the time being. If we can resolve an issue quickly, and with your assistance, then we would like to think that life is going on normally, even during this pandemic.
Please, do not hesitate to email me at firstname.lastname@example.org for assistance. We can discuss your issue over the phone from there, as well as devise a plan for working together on the issue.
While the COVID-19 Pandemic has left the majority of micro-CT researchers isolated away from their instruments and datasets, now may be a great time to sure up on some micro-CT data processing and analysis skills through teleconference!
Many of the staff at Micro Photonics are able to offer remote classroom courses at an hourly rate though Teamviewer Websessions. Having this (forced) extra time may be worthwhile to ensure you are using your skills to their utmost. Are you unsure how to use Dataviewer to separate multiple datasets from a single scan in one go? Did you know that CTVox can load multiple datasets for movie-making? Do you have the latest CTAn version for the 2020 year (Version 1.19)?
To find out more information about pricing for online web training, please email: raj@Microphotonics.com .
Discounted three-day on-site trainings and service:
The Coronavirus Pandemic has forced many research sectors in the US to shift deadlines and re-evaluate priorities. Certain research needs may need to advance more quickly once multi-state quarantines and social distancing protocols are lifted. We at Micro Photonics are ready to assist you at the first moment. If your department or institution has a new influx of colleagues or students that will be working hands-on with your Bruker Micro-CT instrument, please consider scheduling a new three-day training session.
A Bruker certified Applications Engineer will arrive on-site and conduct three consecutive days of hands-on training on your instrument with your own samples. This course is identical to the caliber given on the installation of new Bruker MicroCT instruments at institutions that have purchased such equipment.
Micro Photonics can also combine this with a service visit at an additional discount. Service visits are beneficial to ensure the mechanical components of your instrument are well lubricated and aligned.
For a limited time, we will be extended an additional discount in light of the Coronavirus Pandemic to assist our users. Details for this can be obtained by contacting Raj at Raj@microphotonics.com.